IF YOU ARE EXPERIENCING A TECHNICAL PROBLEM WITH YOUR NOTEBOOK, PLEASE CONTACT:
1-888-888-4ASI  Option 1

Please go here to see full ASI Warranty information => http://www.asipartner.com/support/warranty.asp

·         Subject to the limitations and conditions described below, ASI Corp. (“ASI”) offers a one-year warranty on parts and labor (unless otherwise noted on the ASI SKU description found on your invoice) on all ASI White Box Notebooks starting from the invoice date of the original purchase. You can purchase an additional 2-year parts warranty, but this must be done at the time of the original purchase. This warranty applies to White Box Notebooks configured by ASI as well as the Notebook shells sold as parts only.  Any product covered by this warranty is referred to herein as the “Product”.

*** Please note that the battery and A/C Adapter only carry a 1-year manufacturer's warranty even when the 2-year extended warranty is added to your order. ***

·         The Product is to be free from defects in material and workmanship under normal use and conditions for the Limited Warranty Period referred to above.

·         ASI is not the manufacturer of the software or operating system and does not guarantee that software or operation system will be free from errors, either in isolation or in combination with hardware.
        

THIS LIMITED WARRANTY DOES NOT COVER:

A.         Damage to the system or parts of other manufacturers added to or connected to the Product.

B.         Additional software, hardware or accessories installed after the Product was shipped from ASI.

C.        Damage caused by improperly packaging the warranted Product before being shipped in for repair.

D.        Damage or improper operation of the warranted Product resulting from: (i) external causes such as negligence, misuse, abuse, or accident; (ii) failure to follow operating instructions provided with the Product or failure to perform preventive maintenance; (iii) modifications or repairs by anyone not authorized by ASI to perform service; (iv) connection to the equipment of other manufacturers or improper power sources; and (v) using software, accessories, parts, or components not supplied by ASI.

E.         Normal wear and tear and any cosmetic damage to a Product that does not affect functionality.

F.         Any Product as to which the serial number sticker is missing, defaced, or modified in any manner.

G.        Any Product for which ASI has not received payment.

H.         Any Product that is not returned to ASI in accordance with the Priority Warranty Repair Policy described below.

THIS LIMITED WARRANTY DOES NOT COVER MISUSE OR MINOR IMPERFECTIONS IN PRODUCTS THAT MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY. 

ANY WARRANTY APPLICABLE TO SOFTWARE IS PROVIDED BY THE ORIGINAL MANUFACTURER. 

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). ASI'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.  

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.  

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY IS VALID ONLY IN THE UNITED STATES.  THIS WARRANTY APPLIES ONLY TO THE ORIGINAL PURCHASER, AND IS NON-TRANSFERABLE. 
 

LCD "Dead Pixel" Policy        

·        During the LCD manufacturing process, it is not uncommon for one or more pixels to be fixed in an unchanging state. The visible result is a tiny fixed pixel that appears extremely bright or dark. There is no one clear industry standard regarding an acceptable level of dead pixels. Each LCD screen manufacturer and each laptop maker have their own dead pixel standards. Our notebook vendors allow for up to 5 dead pixels and the screen will be replaced if it has 6 or more during the Limited Warranty Period.
 

ASI's Warranty Repair Policy        

·         During the Limited Warranty Period, any defective Product will be considered an ASI Corp. Warranty Repair.

·         ASI's Warranty Repair service consists of depot repair service at ASI's Fremont facility.  

·         All returned notebooks must have an RMA number assigned by ASI prior to its shipping back.  Previous RMA numbers may not be reused.  Please call 1-888-888-4ASI to obtain an RMA number after talking to a technician.

·         All RMA products must be returned within 15 days of receipt of an RMA number, otherwise the RMA number will be voided and the package will be refused.

·         ASI Corp. reserves the right to inspect and test all merchandise.

·         No replacement or exchange if the returned merchandise has been tested and found that it meets manufacturer’s specifications and operates correctly.

·         No replacement or exchange if the returned merchandise falls within any of the exclusions from warranty coverage described above.

·         Any returned product tested that is not defective or does not belong to ASI will be returned to the customer.

·         Returned merchandise(s) should be in their original boxes, if possible, and packaged properly in another outside box with good packing materials. Due to vibration, Pelaspan (Styrofoam “peanuts”) is not a suitable packing material when used alone. The customer is responsible for improperly packaged notebooks which get damaged in transit.

·         The RMA number must be prominently displayed on the front of the shipping box.

·         All contents within the box must include a description of the problem.

·         ASI is not responsible for any damaged package shipped from the customer to ASI. 

 
General Information

·         After receiving the RMA return, the purchaser must inspect the shipment immediately for any physical damage, which must be reported within 24 hours to ASI.

·         ASI reserves the right to modify the above terms and conditions at anytime without the consent of our customers.

·         After being received by ASI, out-of-warranty RMA returns will be shipped back to the customer within 30 days.  Some special items may take longer due to manufacturer shortage of stock.

·         Parts replaced or purchased as part of an out-of-warranty service have 3-month warranty from the date of the replacement.

·    Out-of-warranty repairs must be pre-approved and are subject to a minimum $50 labor Fee for evaluation.  Repairs will be billed at a $50 per hour labor fee plus parts.

 
Technical Support

·         If you are experiencing a technical problem with your notebook, please contact: 1-888-888-4ASI  Option 1

·         If resellers buy a barebone notebook, ASI will provide technical support for the shells only. If resellers buy a complete notebook, ASI will provide support for all the parts in the original sale and any operating system which was loaded by ASI.
 

Miscellaneous

A.        The rights and obligations of you and ASI shall be governed by and construed in accordance with the laws of the State of California, excluding its choice of law provisions. All disputes arising under or related to this warranty statement which are not settled by agreement of the parties shall be litigated in the State or Federal Courts in the State of California, County of Alameda. 

B.         Please send correspondence regarding this warranty statement to: 

ASI Technical Support Department
Attention: White Box Notebook Support and Warranty Service
48329 Fremont Boulevard
Fremont, California 94538 

C.        Current information on support and warranty services, including phone numbers and other service information, is available on our web site as follows: www.asimobile.com