• Issue: Camera driver issue. Asus* S96J (AS96J945PM1) Sertek Camera (BisonCam) not able to install successfully via autorun from the driver install CD that was shipped with the system.

Root cause: Autorun is pointing to wrong setup file.

• Issue: Asus* S96J (AS96J945PM1) will not resume from standby. ASUS S96J with latest BIOS (Z96JS-ASUS-0601.ROM) and ATI video driver (V8.233-CCC-060308a-031601C_logo.zip) will not resume from standby (lid close - goes into standby, open lid - system seems to wake up, hard drive seems active, but screen never comes on and system appears hung).

The only way to recover is to either pull the battery or to hold down the power button until the laptop power shuts off.

If only using the standard VGA driver instead of the ATI graphics driver, there is no options to send the system into standby.

This problem also causes a BSOD on occasion.

• Issue: Quanta SW1 (QSW1945GM1) systems w/ BIOS revision Q3A61 - System Standby function is not working correctly when activated by the lid switch. The Q3A61 BIOS sets the laptop lid switch to toggle. There are two conditions that exist as a result:

Symptoms:

1. Under normal use conditions and the laptop lid is closed, the laptop goes into standby mode. (expected)
2. If the laptop is already in standby mode and then the lid is closed, the laptop comes out of standby. (not expected)

Before installing the audio or modem driver which base on High Definition (HD) Audio bus:

• Update Windows* XP Operating System (OS) to Service Pack 2 (SP 2)
• Install the Microsoft* patch: "kb888111.exe"
• Install the audio driver

• If starting with a brand new OS install, update the BIOS before installing any operating system, software, or drivers.
• Reboot
• Install Microsoft* Windows* XP (Home, Professional, or Media Center Edition) - (reboot as necessary)
• Apply Windows* XP SP 2 (service pack 2) - (reboot as necessary)
• The first driver to install is the chipset driver (Intel® Chipset Software Installation Utility).
• Reboot
• Install the video driver next. - (reboot as necessary)
• Before installing the HD audio or modem driver which is based on the High Definition Audio bus, the "kb888111.exe" packet must be installed. (Note: this packet only works with Windows* XP SP 2).
• Then install other drivers such as LAN, WLAN, and/or Card reader…and others as necessary. (Note: Intel® PRO/Wireless Network Connection Wireless LAN software must be installed, which includes the WLAN driver and the WLAN device configuration utilities).

• Determine if the system worked before.
• Ensure that all of the installed components are properly seated.
• Determine if there have been any recent changes. Often, recent changes are the cause of the problem. If recent changes have been done, verify the configuration of those changes. If a new device was installed, suspect that the new device is causing the problem. This can be done by replacing the suspect device with a known working device and trying that device in a known working machine.
• Check the LCD panel brightness and contrast controls.
• If attempting to run the laptop from battery, try running the laptop from the AC adapter. If it works with the AC adapter, the problem may be with either the battery pack or the charging system. If the battery pack or charging system are the problem, contact Intel Customer Support.
• Use a voltmeter or an AC tester to confirm that there is adequate AC voltage at the wall outlet.
• An AC adapter can be tested with a voltmeter (measuring DC voltage) whereas the output should be +/-.3 volts.
• Check for shorts and overloads inside computer by removing nonessential items such as wireless LAN device, optical disk drive, and/or hard disk drive, just to see if the machine attempts a Power-On Self Test.
• Make sure that the laptop computer supports the processor that you are installing including type of processor, speed and voltage. Note: Mobile processors are not interchangeable between all mobile chipsets. For example, an Intel® Pentium M processor does not work in a system that is made for a mobile Intel® Pentium III processor and vise versa. Barebones notebooks that are Verified by Intel® are based upon the Mobile Intel® 945 and 940GML Express Chipset Family. As such, the only processors that will work in these systems are: Dual-Core: Intel® Core™ Duo processor 2300, Intel® Core™ Duo processor 2400, Intel® Core™ Duo processor 2500, and Intel® Core™ Duo processor 2600. Single-Core: Intel® Core™ Solo processor 1300.
• If you just installed a processor, make sure that you have inserted the processor completely in the socket and that the processor is oriented correctly. In addition, make sure that the screw that locks the processor in place is adjusted correctly. Check the laptop service manual for the correct orientation.
• Swap any detachable RAM and the processor with known good replacements one at a time. If suspect one of these components, try it in another laptop computer. In addition, if you installed RAM into the notebook computer, make sure that the RAM is on the tested memory list for the laptop computer.
• If the problem still exists, you need to contact Intel Customer Support.

• Issue: System does not boot, error codes may or may not appear. If the Intel® Core™2 Duo is installed before first upgrading the BIOS, the following error codes may appear (system dependant):
  • Intel CPU uCode loading error
  • Unknown BIOS error. Error Code = FFFF