Welcome to the ASI Notebook Support Page
 ASI strives to offer you the best possible support for your new whitebox notebook purchase. Please browse our FAQ page or download the latest drivers and manuals for your ASI whitebox notebook.
Model Specific Support (Drivers, FAQ, Assembly Guides, and Manuals)

Common Notebook Drivers (Chipset, Audio, LAN, Wireless, etc.):

ASI Whitebox Accessory Support:

ASI Whitebox Assembly Guides:

Top Tech Issues:
  1. Installing Windows XP on the HL9x and HT0x Notebook
  2. HL9x and HT0x Program DJ "TODO: <File description>" error message
  3. Install locations for Optional Mini-PCI cards on the HL9X Notebooks
  4. Intel Penryn Support on ASI Whitebox Notebooks
  5. Patching Windows XP AHCI driver to an existing Windows XP (Pro or Home) with out having to re-install Windows XP
  6. Enable Windows Vista AHCI driver to an existing Vista OS with out having to re-install Windows Vista
  7. EL8x ACPIEC warning in Windows XP event viewer
  8. S62EP is having a yellow flag TPM issue in device manager
  9. Web cam driver not loaded on the S96Sp Whitebox Notebook
  10. S96S/S96Sp camera utility open to a black image
  11. S96S/S96Sp cannot play PowerPoint embedded video
  12. Unable to get Intel VGA based notebook to display "Native Resolution" on LCD panel
  13. Unknown Device on 1st boot with a S96S Running Windows Vista 64-Bit
  14. Can not install Windows XP on the FT00, FT01, FL90, FL91, S96S, Z37S, Z37E, S37S, or S37E notebooks
  15. Modem not seen in Vista Device Manager on Z37E, S37E, Z37S, S37 Notebooks
  16. Vista or XP Plus 4GB RAM - Full memory amount not seen in OS
  17. S62E Possible Overheating During Normal Usage
  18. FL90+ Power Panel Hot Buttons Not Working!
  19. FL91 get "Unknown device" after all XP drivers are install
  20. Windows Vista Support  
  21. Compal's Battery Compatibility Chart
  22. ASUS's Battery Compatibility Chart
  23. CBB & VBI AC Adapter Compatibility Chart
  24. Full Version of OmniPass Software for Vista
  25. Remove Microsoft Office Ready 2007
  26. Intel Core 2 Duo Processor (Merom) support for ASI Whitebox Notebooks
  27. Various keys not working on keyboard
  28. How to clear CMOS on EL80 & EL81
  29. How to clear CMOS on FL90+, FL90, & FL91
  30. How to clear CMOS on CL56, CL50, & CL51

                    ***** Tech Issue Archive *****
 

Contact Technical Support (ASI Customers Only):

RMA Forms and Information:

  • Effective 01/01/2008, the ASI standard warranty for whitebox notebooks has changed to 1 year parts and labor.

  • Effective 06/13/07 all Out-Of-Warranty repair estimates will be charged an up-front $50 diagnostics fee. If the repair is approved, the fee will be applied to the cost of the repair.

  • Cross Shipment Request Form (Excel file)

  • Fillable Cross Shipment Request Form (.pdf file)

  • Please Fax to: 510-657-3043